In the case where a user starts a call, and saves it without a stop time, then completes the call at a later time, the Contact record was left locked in error. This patch corrects. Note that in normal operation, had that user moved through menu choices in HRP, the lock would have been cleared – usually escaping notice. This fix is recommended for ALL CRM USERS.

Please use the PCLOAD process and FLOAD.REVISIONS as you would do with any HRPyramid patch. Please contact support if there are any questions or issues on your installation. Of this patch. NOTE that this patch will not show on the /RELEASE patch list.

Files:
(Right click the link and save the file to your computer)

CRM_LOCK_FIX.000
CRM_LOCK_FIX.001
CRM_LOCK_FIX.002